Ace165 Terms and Conditions – Clear & Simple Language

Ace165 (www.ace165.best) is an internationally licensed online gaming platform operating under the Curaçao eGaming authority. These Terms & Conditions form a legal agreement between ace165 and its members.

By registering at ace165, you confirm that you have read and agreed to these full Terms & Conditions. ace165 reserves the right to update these terms at any time — members will be notified via email or an on-site notice whenever changes are made.

These Terms & Conditions apply only to members in Bangladesh or regions where ace165's services may be legally accessed. You are responsible for complying with the laws of your own country.

To open an account at ace165, you must meet the following requirements:

• Age: You must be at least 18 years old to register or use ace165. Any account found to have been created on behalf of a minor will be closed.
• One Account Policy: Each person may hold only one ace165 account. If duplicate accounts are found, both may be closed and any balances forfeited.
• Accurate Information: You are required to provide accurate and truthful information at the time of registration. If an account is created using false information, ace165 reserves the right to close it at any time.
• Account Sharing is Prohibited: An ace165 account may only be used by the registered account holder. Sharing your account with anyone else is not permitted.
• Password Protection: Keep your account password confidential. If you suspect any unauthorised access to your account, notify ace165 immediately.

The deposit and withdrawal rules at ace165 are straightforward and transparent. The key points are outlined below:

• Minimum Deposit: At ace165, you can deposit a minimum of ৳300 via bKash or Nagad.
• Minimum Withdrawal: The minimum withdrawal amount from ace165 is ৳500.
• Payment Method: bKash, Nagad, Rocket, Upay, Bank Transfer, and USDT crypto are all supported.
• Withdrawal Time: Payments via bKash and Nagad typically arrive within 15–30 minutes. Bank transfers may take 1–4 hours.
• Same Method Policy: At ace165, withdrawals must generally be made using the same payment method used for the original deposit.
• Tax Responsibility: Tax laws in your country of residence may apply to winnings earned at ace165. You are solely responsible for any such obligations.

Funds deposited at ace165 may only be used for gaming purposes. Using ace165 to transfer money for any unlawful reason is strictly prohibited.

Ace165 offers a variety of bonuses and promotions, each with its own terms and conditions listed alongside the offer. The general rules are outlined below:

• Wagering requirement: Most bonuses come with a wagering requirement — meaning you must bet a specified multiple of the bonus amount before you can withdraw. At ace165, these conditions are always disclosed upfront.
• Bonus Validity: Every bonus must be used within a specified time frame. Once the expiry date passes, the bonus will be cancelled automatically.
• One Bonus, One Use: The ace165 welcome bonus is available once per person only. Attempting to claim the bonus through multiple accounts may result in both accounts being closed.
• Game Restrictions: Some bonuses are restricted to specific games. The applicable games will be listed in the offer details.
• Maximum Bet Limit: ace165 sets a maximum bet limit when playing with bonus balance. Exceeding this limit may result in the bonus being voided.

There are some general rules all members must follow when playing at ace165. These apply equally to everyone and are part of ace165's fair gaming policy.

Every game at ace165 has its own set of rules. Whether it's slots, Live Casino, crash games, or Sports Betting — the rules for each are available directly within the game interface. ace165 recommends reading them before you start playing.

• Sports Betting: Sports bets at ace165 are settled at the declared odds. ace165 settles all bets based on the official match result.
• Match Cancellation: If a match is cancelled or abandoned, ace165 will void the relevant bet and return the stake to the member.
• Live Betting: During in-play betting, ace165 may temporarily suspend markets. No bets will be accepted while a market is suspended.
• Technical Error: If a technical fault causes an abnormal outcome, ace165 reserves the right to void that round.

The following activities are strictly prohibited at ace165. Violating these rules may result in account closure and forfeiture of your balance:

• Opening multiple accounts or operating an account under a family member's name for the purpose of bonus abuse.
• Attempting to hack or manipulate ace165's systems.
• Coordinated betting to exploit bonuses (bonus abuse or advantage play).
• Using ace165 for money laundering or any other unlawful financial transactions.
• Attempting unauthorized access to another member's account.
• Using abusive or threatening language toward ace165 support staff or other members.

Ace165's security team monitors activity around the clock. If suspicious behaviour is detected, ace165 may temporarily suspend the account until the investigation is complete.

For larger withdrawals, KYC (Know Your Customer) verification may be required at ace165. This is an important part of ace165's security framework — and it's there to protect you.

Information ace165 typically requires for KYC verification:

• Proof of Identity: A clear photo of your National ID (NID) or passport.
• Selfie Verification: A selfie photo taken while holding your ID.
• Proof of Address (for larger amounts): A utility bill or bank statement.

KYC at ace165 is a one-time process — once completed, you won't need to do it again. After your documents are submitted, ace165 typically completes verification within 24 hours.

All information collected at ace165 is stored securely and is never shared with any third party. ace165's Privacy Policy Full details are available on the page.

Ace165 believes gaming should be a form of entertainment, not an obligation. All members at ace165 can use the following tools to manage their gaming habits:

• Deposit Limit: Set your own maximum deposit limits — daily, weekly, or monthly.
• Bet Limit: Set a maximum bet limit for a given period before you start playing.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Temporarily or permanently disable gaming on your ace165 account.

The support team at ace165 is fully trained. If they notice signs of problematic gaming behaviour in any member, they will proactively offer assistance. For more detailed support, visit ace165's Responsible Gaming View the page.

Ace165 reserves the right to close or suspend an account without prior notice in the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If fraudulent or suspicious activity is detected on the account.
• If registration using false or incorrect identity information is confirmed.
• If evidence of operating multiple accounts is found.
• If the account holder is identified as a minor.

Members may also request account closure at any time by contacting ace165 via live chat or email. Please withdraw any remaining valid balance before closing your account.

If you self-exclude for responsible gaming reasons, ace165 will not send any promotional emails during that period. Any request to reopen the account will be reviewed with special care.

If you have a dispute with ace165, please contact the ace165 support team first. ace165 always prefers to resolve issues through direct discussion.

Dispute Resolution Steps:

• Step One: ace165's live chat or support@ace165.best Notify us by email.
• Step Two: The ace165 support team will provide an initial response within 48 hours.
• Third Step: If you are not satisfied with the resolution, you may escalate your complaint to ace165's licensing authority, Curaçao eGaming, for third-party mediation.

Ace165 believes no valid complaint should go unresolved. Every complaint is taken seriously and ace165 works to reach a resolution as quickly as possible.